• Working as a Customer Record Management System, Book keeping & Data entry.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Created customer support strategies to increase customer pretension.
• Developed summaries to assess each client’s participation level & determine targets for follow-up plans.

• Working as a Technical Support Representative using System operating on networking base.
• Provided Tier-I IT Support to non-technical internal & external users through phone call & desk side support services.
• Managed high levels of call flow & responded for technical support needs. .
• Router Configuration, Access OLT & CMTS, Access Interfaces & check Areas.
• WAN & LAN design, also, configure VLAN & MAC
• Offered troubleshooting of connectivity issues across networks such as WIFI, cellular & other NETWORK related issue.
• Assisted customers in identifying issues & functionality.
• Submitted service tickets for equipment maintenance requests for other departments.
• Developed summaries to assess each client’s participation level & determine targets for follow-up plans.

Shree Budhanilkantha Higher Secondary School

SLC completed in Optional Mathmatics with A Grade.

Shree Budhanilkantha Higher Secondary School

XII completed in Computer Science with A Grade.